Privacy Policy

Last updated: September 2026

Liann’s Cookie Co we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use our website, place an order, book a cookie decorating class, contact us, or otherwise interact with Liann’s Cookie Co, and how we use and protect that information.

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1. Who we are

Liann’s Cookie Co is a small home bakery business based in West Berkshire, England.

For data protection purposes, Liann’s Cookie Co is the data controller for the personal information we collect and use.

Business name: Liann’s Cookie Co
Contact email: liannscookieco@gmail.com

If you have any questions about how we use your personal information, please contact us using the email address above.

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2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following information:

• Your name

• Email address

• Telephone number

• Billing and payment information

• Collection or delivery/postal information

• Order details and preferences

• Information provided when you make an enquiry

• Information provided when you book or attend one of our cookie decorating classes

• Information you provide when signing up to receive emails or other marketing communications

• Information relating to your use of our website, such as cookies and certain technical information

We only collect information that we reasonably need for the purposes described in this Privacy Policy.

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3. How we collect your information

We may collect personal information when you:

• Place an order through our website

• Book a cookie decorating class

• Complete an enquiry or contact form

• Sign up to our mailing list

• Contact us by email or other communication methods

• Make a payment

• Use or browse our website

• Interact with us on social media

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4. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Arrange collection or postage of your order

• Process payments

• Manage bookings for cookie decorating classes

• Contact you about an order, booking or enquiry

• Respond to questions and customer service requests

• Provide important information about changes to your order or booking

• Keep appropriate business and financial records

• Send marketing communications where you have chosen to receive them

• Improve and maintain our website and services

• Protect our business against fraud, misuse or other unlawful activity

• Meet our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described above.

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5. Our legal bases for processing your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract: We need to use your information to process an order, booking or other service you have requested from us.

Legal obligation: We may need to keep or provide certain information to comply with legal, accounting, tax, food safety or other regulatory requirements.

Legitimate interests: We may use information where it is reasonably necessary to operate and improve Liann’s Cookie Co, communicate with existing customers about relevant services, prevent fraud, or manage our business, provided that our interests do not unfairly override your rights.

Consent: Where required, we will ask for your consent before using your information for certain purposes, such as sending certain marketing communications or using non-essential cookies.

You can withdraw consent at any time by contacting us or using the unsubscribe option provided in a marketing email.

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6. Payments

Payments made through our website may be processed by third-party payment providers.

We do not generally have access to or store your full payment card details.

Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security practices.

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7. Third-party services

We use third-party services to help us operate Liann’s Cookie Co and our website. These may include:

• Wix, which hosts and provides functionality for our website, online ordering and forms

• Monzo, where applicable, for business banking and payment-related services

• Payment providers used through our website

• Email or mailing-list providers, where applicable

• Postal or delivery providers where necessary to fulfil an order

These providers may process personal information on our behalf or as independent data controllers, depending on the service they provide.

We only provide third parties with the information reasonably necessary for them to provide their services or where we are legally required to do so.

You should also review the privacy policies of these third-party providers for further information about how they process personal information.

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8. Sharing your information

We do not sell your personal information.

We may share relevant personal information with third parties where necessary to operate our business, fulfil your order, provide a service you have requested, comply with the law, or protect our rights.

For example, where you select postal delivery, we may need to provide a postal or delivery provider with your name and delivery address.

We may also disclose information where required to do so by law or where necessary to prevent fraud or other unlawful activity.

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9. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information must be retained for longer periods because of legal, accounting or tax requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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10. Marketing emails

If you choose to join our mailing list, we may use your name and email address to send you information about Liann’s Cookie Co, including new products, seasonal launches, cookie decorating classes, offers and other relevant updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will not sell or rent your email address to third parties.

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11. Cookies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences, understand how visitors use the website and, depending on the type of cookie, provide other functionality.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, functionality or other purposes.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

Because our website is hosted using Wix, Wix and its service providers may also use cookies and similar technologies. More information about cookies used on our website may be available through our cookie settings and Wix's own documentation.

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12. Your data protection rights

Under UK data protection law, you may have rights including:

• The right to ask for access to the personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to ask us to delete your personal information in certain circumstances

• The right to ask us to restrict how we use your information in certain circumstances

• The right to object to certain types of processing

• The right to withdraw consent where we rely on consent

• The right to data portability in certain circumstances

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of these rights, please contact us using the details below.

Email: liannscookieco@gmail.com

We may need to ask you for information to verify your identity before fulfilling certain requests.

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13. Data security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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14. Children's information

Our cookie decorating classes may be designed to include children. Where a child participates in a class or activity, personal information will generally be provided by or collected through their parent or responsible adult.

We do not knowingly collect children's personal information for unrelated purposes or use it for marketing without the appropriate permission.

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15. Links to other websites

Our website and social media pages may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We recommend checking the privacy policy of any third-party website you visit.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The most recent version will always be published on our website, with the date of the latest update shown at the top.

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17. Contact us

If you have any questions about this Privacy Policy or how Liann’s Cookie Co uses your personal information, please contact:

Liann’s Cookie Co
Email: liannscookieco@gmail.com

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18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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You can find further information about making a complaint on the ICO's website.

ICO website: https://ico.org.uk/make-a-complaint/